How we handle basic business and support information.

Last updated: July 7, 2026.

Information we collect

We may collect contact information, order references, business inquiry details, and messages submitted by customers, partners, or platform representatives.

How we use information

We use information to respond to inquiries, support ecommerce orders, maintain business records, improve store content, and meet legal or platform requirements.

Sharing

We do not sell personal information. We may share necessary details with logistics providers, payment service providers, sales channels, compliance advisers, or authorities when required.

Retention

We keep business and support records only as long as needed for operations, legal obligations, dispute handling, and platform account review.

Contact

For privacy questions, contact support@jiaxuancommerce.com or call +86 177 5891 6827.